Desk-side Support

Desk-side support involves DSI product experts directly assisting end users as they perform their work using DSI's products.  Desk-side support is a key component to full user adoption in that it increases users' understanding of product functionality in a familiar setting.  Often, desk-side support bridges the gap between formal training and independent use of the system.  DSI desk-side support personnel will provide product guidance, promote client-specific business processes/policies/standards, work with the DSI help desk to resolve product issues, perform on-site troubleshooting, provide feedback for custom and standard documentation, etc.  Desk-side support personnel will generate weekly status reports to describe user issues experienced and resolution steps taken.