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Services & Support | Overview

Overview

DSI offers a variety of planning, implementation, customization, change management, and user support services.  We believe that the application of these services will facilitate a smooth implementation and dramatically increase both user adoption and the value that users will receive from our products.  DSI maintains a professional client services staff with expertise in our products, federal acquisition policies and practices, business process analysis, training, and user support.  Our client services group has earned a reputation for high-quality, goal-driven work that helps clients achieve a high return on investment with our products.

The diagram below represents DSI’s service offerings within the context of a typical enterprise-wide implementation effort.  Clients can choose to acquire any or all of these services depending upon their needs and the nature of their program.  DSI stands ready to help clients select the services that are right for them.

Click on any offering to drill down to a description of what it encompasses.

Analysis & Planning                                                                                 

Project Management
Solution
Definition
Program Management Support
  Requirements Definition Installation Planning Roll-out Planning
  BPA, To-Be Process Definition Business Transition Planning

Arrow depicting testing thru intial use to full use and maintenance

Implementation                                                                                       

  Data Conversion SW Development    
  KB Configuration
  Interface Development
  Custom Report Development
  Installation & Upgrade Support
  Tailor User Docs Upgrade Impact Assessment / Update Tailored User Docs
  Tailor Training Materials Upgrade Tailored Training Material
  New User Training Refresher / Upgrade Training
  SysAdmin Training Desk-side Support

Operations                                                                                                

  Client Help Desk Support

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